Annoying Customers


Hey, this is kinda like a part two video I mean you don’t have to have seen the part one video to understand what I
talk about in this video, But I mean if you haven’t watched
part one, uh, you should. So I used to work at Subway
and to be honest about 80% of the customers
were fine. Sometimes they would do something
that would just personally annoy me, like ask for a
meatball on flatbread. So don’t feel
too bad for me. Like, sometimes people
would ask me: “Can I have a turkey
with lettuce, tomatoes–” Whoa whoa whoa whoa!
Slow down! What kind of bread?
Foot-long or six-inch? What kind of cheese?
Is it toasted? THEN we’ll talk about vegetables! And every time someone
brought in a list, there would always be
something missing on it. Always! I never had someone come in
with a complete list. I would ask someone,
“What kind of cheese?” And they would say,
“Agh, they didn’t specify.” Well then, if they didn’t care enough to remember cheese, I guess they’ll get swiss! If anyone watching is currently working at a Subway, then feel free to use these tricks. if someone asked me, “Hmm, what kind of cheese do you recommend?” I would ALWAYS say provolone. because it’s the easiest cheese to pull apart with gloves on. Really, if anyone asked me what I recommended, I would just tell them the easiest thing for me to do. But even after I gave my insightful provolone cheese recommendation, Sometimes people would still say, “Hmm, I’ll take American.” why do you even ask me what cheese I would recommend if you’re not gonna take it seriously?! Another thing that would annoy me is when people would say the sandwich was “All done” But they didn’t put any sauce on it. So I would ask, “Any sauce?” and then they would be like, “Oh yeah, Mayonnaise.” OH! Why did you tell me it was all done IF IT WASN’T! Also, the receipt machine at the store took like seven seconds to print out the receipt. So it would be very awkward if I asked someone, “Do you want your receipt?” and then they would say, “Yes.” And then we would just STARE… AT EACH OTHER… UNTIL… The receipt printed. So what I did every time someone swiped their credit card, I would just stare off into space, And in my head, I would count to five and then I would ask, “Do you want your receipt?” And by the time they said yes, it was like magic! As soon as they said yes, BSSHHH, the receipt printed. At Subway, you only work with one other person. So if someone got annoyed and said, “Lemme talk to your manager.” I would just look at them and go, “Listen, I’ve been here the longest. The only other person in this store is a 16-year-old girl, and she technically isn’t old enough to use the toaster. So, I’m probably your best bet. I’m the manager.” Like, do people think the manager will automatically take their side and give them free stuff? YES, actually they do think that because it happens all the time. I would consider myself a pretty laid-back Subway employee. I didn’t like to be stingy with people, Even though I was disobeying the Subway formula on purpose. Oh, you want more than six olives on your foot-long? Pff, sure! Here, have a FIFTH slice of cheese! A dollar fifty for avocado? Pff, I’ll charge you seventy-five cents buddy! I probably shouldn’t be saying these things, you know. In case this whole YouTube thing flops and I need a job. So I wasn’t really “strict” on the rules. You know those fast food workers who are strict, “No! We won’t serve breakfast at 10:02! Get out!” But being pretty laid back still didn’t stop people from being annoying. So this one person comes in and asks for two, foot-long, pastrami sandwiches. And pastrami is our most expensive sandwich. It’s about $10 for a foot-long. And guys, the pastrami is super good, but I wouldn’t pay for it. I mean it’s good, yeah, but I’m not paying $10 for a foot-long. It’s not worth it. So this guy, I make his two sandwiches. I ring them up and I say, “That’ll be $20.” And I guess he didn’t look at the price of the sandwich on the menu, or he thought we still did the $5 foot-longs, because he said to me, “I ain’t paying for that.” And this is when I was just starting out! I only had like, a week of experience, and after he said that, I responded, “Well, shoot, I guess you’re not paying for it, I didn’t know people could do that.” “Hey, I want this!” “Alright, that’s $20” “Nah.” “You don’t want it?” ” No I want it, I’m just not paying for it.” Ok no, but actually we did come up with a compromise. He told me he had $12, so he ended up paying for one of the sandwiches, And I got to eat the other one. So it all worked out. So one time I was making a sandwich for a guy with a very heavy accent and he asks for onions on the side. No big deal! We had Sooubway put vegetables in little cups all the time. I actually got a soup cup, because the on the side cups are teeny-tiny and I started doing my thing. But then he says, “No! On the side.” and I think, ” Oh! He’s getting a foot-long! He probably wants onions on half of it, but not the other. So I start putting onions on half the sub, but then again he says, “No! On the side!” At this point, I don’t know what this guy wants. So I ask him, “On the side of what?” and then he screams, O N I O N S And I never figured out what he was trying to say. This one old gentleman asks for sauce to be put on his vegetables, and normally we put it on top of the sandwich with the meat. And I didn’t know if I heard him correctly because I put the sauce on and closed the sandwich. So your sauce would’ve been in the same place either way! One time, this woman tipped me and Correy $40. She wasn’t annoying. I just wanted to sprinkle in some good customer stories. Ok one time, this, uh, Native American person came in and, I don’t know if mentioning that was important to the story… He comes in and asks for five foot-long Tunas. Ok Tyler, just me and you lets do this! and then when we’re all finished, we ring them up and we say, “Anything else?” and he says, “seven meatballs” What!? He wanted seven more sandwiches! But James, you’re Sooubway! You’re supposed to make people sandwiches regardless of how many they ask for. Yeah I know, but the guy could’ve handled it differently. Normally for a platter, you have to call in at least an hour ahead, and that’s only five foot-longs. This guy could’ve called ahead and said, “Hey, I’m getting twelve sandwiches so just, prepare yourselves… mentally.” I mean we had so many customers waiting in line. No, we didn’t that’s a lie, it was only him. But still! This one woman, I was making her sandwich and for vegetables, she asked for extra lettuce. So I put on a big handful, but then she asks for more. So I put more on, “more” I sprinkle some on M O R E! “Uh, I won’t be able to close the sandwich with any more lettuce.” and she says, “That’s fine.” “Alright, extra lettuce it is.” So I ended up giving her an open sandwich with a mountain of lettuce. You know we do salads, right? When I was little, I always thought if I was working at a store and someone tried to rob me, I wouldn’t give them any money. But now it’s like, “Pshh, I ain’t risking my life for Sooubway! Here take the cash register!” So thankfully I’ve never had someone pull a gun on me, but I have caught people stealing from us. I was making someone’s sandwich and this one kid asks for just a water cup. So I gave it to him. So I go back to making a sandwich and I just hear the fuzzy soda sounds being dispensed, And I look over, and the kid is putting soda in the cup! HE DIDN’T EVEN TRY TO HIDE IT! When I put soda in a water cup I at least wait for the employees to go in the back. But, I didn’t even say anything. I was just like, “Alright, man.” This guy, I totally saw him take a bag of chips and he hid it under the counter so I couldn’t see. So when I rang up his sandwich I asked, “Anything else?” and he said, “Nope.” Alright, whatever. Ok, last story. I was in the back playing some Clash of Clans, And we have a computer that shows what the cameras see, and I see this woman who was eating there, She reached over the counter and took three large cups and I did nothing to stop it. You know, I’m the kind of person that’s like, “The fast food employee is always right.” Say if I was eating somewhere, And I ask for a chicken salad and they said, “We only have tuna salad.” I’m the kind of person that’s like, Oh, well I guess I’m having the tuna salad then. I think people need to realize that these fast food workers are actually people and not something for you to use to get a free sandwich. I did mean it when I said in the last video that everyone at some point should work in a fast food or retail job. It’s it’s it’s nuts! Ok, we’re done. Look, she’s actually putting six olives on a foot-long. One of them even fell off!

100 thoughts on “Annoying Customers

  1. I watched this video like two years ago and it was funny, but now that I have actually worked at a fastfood place I can relate so badly to this

  2. What is doge doing there at 3:56 in the toppings center?

    What do you have to say about doge? James

  3. 2016 James: Here’s my part 2 of sooubway
    2019 James: I FRICKIN LOVE PENGUINS IF MADAGASCAR!!!!!!! ( Movie Sequels )

  4. 57 mil fu-

    Views holy he-

    Gosh wow look at you crazy mo-

    Person you did it!

  5. ;w; Im now hungry for some subway and cookies ;-; 🥖🍪

    I got some food yay

  6. at his sooubway he can give people doge on there subs… so that means they kill doges so they can get free memes in the food 😛

  7. Working fast food and making friends is a blast honestly. Im at chipotle and i love it. Same with a movie theatre youre just getting paid to work with friends and its pretty neat

  8. I'M 10 YEARS OLD AND I NOW HOW TO USE A TOASTER😡

    I still love your videos thow

  9. guys, just think about it, James is famous for telling us about his life…….he is like a millionare……for telling us about his life….😂😂😂

  10. 1:33 when you said then we would just stare my room got darker for some reason

  11. Do you still work at sooubway, and if you do than where, like where location?

  12. 6:01 i dont know what the kid is holding

    is he taking a picture of james?

  13. 10 is a number
    30 is more,
    I am subscribed

    *WHERE IS SOOUBWAY PART 4

  14. I went to sooubway and I got a salad with extra croutons I used one packet for my salad and the other one for later I then went to a petting zoo and some animal !!! Just ate it out of my pocket !!! … it also stole someone's ear buds and bite a lady

  15. You should do a collab with James Veitch! (Channel: https://www.youtube.com/user/james948)

  16. I worked at subway and provolone is the better cheese on any sandwich because it melts better. The cheddar blend is better in only the bacon ranch melt but mozerrela should only be used on meatball if you love how the cheese stretches if not provolone is a better way to go.

  17. I HAVE A THEORY ABOUT ACCENT MAN…
    I think he wanted his sauce ON THE SIDE WITH the “ONIONS!”

  18. Maybe the onion guy was annoyed because you put the onions in the soup cup instead of a side cup.

  19. when you see a comment and you think huh i should have commented that

  20. 3:37 ok wait:

    1. James starts putting onions in a soup cup (the customer wanted onions “on the side”) (in a side cup) (the customer probably thought James was “making onion soup”?)

    2. James starts to put onions on his sandwich. (The customer says “No, on the SIDE”, as in “I want a side cup.”) (he probably thought he was putting onions on the entire sandwich)

    3. When James asks “On the side of what?”, (the customer probably heard “WITH a side of what?”, so he replies “ONIONS!!!” after James asks)

    just my thoughts about what happened.

  21. James I have been watching you like this year ever had when I was when I first watched you but your videos are very cool I like so it's Reese awake videos I've been watching I'm probably going to be watching them the rest of my life because cuz me and my brother Love's Subway Subway it's also James tell me when your birthday so I can so I can tell you what I would how old I am on your birthday tell me how old are you and if your did you have like can you make a video about the dogs when you had know if you make it so by James can you please make that video and also can you make a can you talk about like me on the video and also can you talk about the stupidest thing when you were nine and also tell your sister to have a coelom with you cuz I really like that thank you James I love your videos by

  22. Give me likes or else I'm happy
    Today is my favourite birthday like me !!!!!

  23. At my summer camp we ran out of pizzas for lunch every class got pizza except mine so the leader had to go buy like 15 half a foot sandwiches from subway

  24. i want a subscriber so i skprinkle some on and i say NO ON THE SIDE

  25. 0:53 That's actually my favorite cheese besides mozzarella despite the smell.

  26. HEY HEY HEY DONT START THAT AFRICAN AMERICAN CRAP MY BEST FRIEND IS THAT AND DONT JUDGE

    ROASTED……..

  27. Late comment!
    I think I know what he meant! The guy with the heavy accent(?) I think he meant “onions on the sauce.” ;-;

  28. Person: Hey I want this

    James: Alright thats 20 dollars

    Person: Nah

    James: You dont want it?

    Person: No i want it, Im just not paying for it

    Me: It means their stealing James

  29. What if the guy wanted the onions on the side, but he wanted the on the side cups

  30. I went to subway like 3 or 4 days ago and the avocado was 3.00 dollars and in like

    Me: I rather go to the grocery store and buy a full avocado for a cheaper price

  31. James: Can make 100 sandwiches in 5 hours

    Also James: cant make 12 sandwiches in 1 hour

    (This is a joke so don’t hate)

  32. I went too a subway that was the same as James’s and it had the same receipt printer and they asked
    “Want your receipt?”
    “Nah I’m aight.”
    receipt prints

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